| All Classes | |||
|---|---|---|---|
| Rule | Members | Pack Users | Notes |
| Cancellation Window | 9 hours before class | 9 hours before class | |
| Late cancel (< 9 hours) | AED 25 fee | Class credit forfeited | No fee if reschedule or emergency (members) |
| No-show | AED 75 fee | Class credit forfeited | No fee if emergency (members) |
| RECOVERY SESSIONS | |||
|---|---|---|---|
| Rule | Members | Pack Users | Notes |
| Cancellation Window | 12 hours before session | 12 hours before session | |
| Late cancel (< 12 hours) | Session forfeited | Session forfeited | |
| No-show | Session forfeited + AED 100 Fee | Session forfeited | AED 100 fee applies to members only |
| PERSONAL TRAINING | |||
|---|---|---|---|
| Rule | All Clients | Notes | |
| Cancellation Window | 24 hours before session | ||
| Late cancel (< 24 hours) | Session forfeited | No exceptions — PT time is privately reserved | |
| No-show | Session forfeited | No exceptions | |
| BOOKING WINDOWS | |||
|---|---|---|---|
| User Type | Booking Window | Applies To | |
| Members (all tiers) | Up to 10 days in advance | All Classes, Recovery | |
| Non-members / Pack users | Up to 7 days in advance | All Classes, Recovery | |