Founding Memberships — 50 Spots. That’s It.
Be among the first members to join HYPE. Founding rate locked for life — never available again at this price.
HYPE Club — Cancellation & No-Show Policy
Applies to all class types
| All Classes | |||
|---|---|---|---|
| Rule | Members | Pack Users | Notes |
| Cancellation Window | 9 hours before class | 9 hours before class | |
| Late cancel (< 9 hours) | AED 25 fee | Class credit forfeited | No fee if reschedule or emergency (members) |
| No-show | AED 75 fee | Class credit forfeited | No fee if emergency (members) |
| RECOVERY SESSIONS | |||
|---|---|---|---|
| Rule | Members | Pack Users | Notes |
| Cancellation Window | 9 hours before session | 9 hours before session | |
| Late cancel (< 9 hours) | Session forfeited | Session forfeited | |
| No-show | Session forfeited + AED 100 Fee | Session forfeited | AED 100 fee applies to members only |
| PERSONAL TRAINING | |||
|---|---|---|---|
| Rule | All Clients | Notes | |
| Cancellation Window | 9 hours before session | ||
| Late cancel (< 9 hours) | Session forfeited | No exceptions — PT time is privately reserved | |
| No-show | Session forfeited | No exceptions | |
| BOOKING WINDOWS | |||
|---|---|---|---|
| User Type | Booking Window | Applies To | |
| Members (all tiers) | Up to 10 days in advance | All Classes, Recovery | |
| Non-members / Pack users | Up to 7 days in advance | All Classes, Recovery | |
Membership Cancellation
- Memberships (other than annual memberships) operate on rolling 3 month term, billed monthly.
- Each term renews automatically for a further 3 month term unless cancelled in accordance with this section. A renewal reminder will be sent.
- You may give notice to cancel at any time. Cancellation does not take effect immediately: You remain liable for the remainder of the current 3 month term, and monthly billing will continue on its normal schedule until the end of that term. The membership will then close and will not renew into a further term.
- Memberships cannot be cancelled part-way through a term with immediate effect, and no refund or proration is given for the remainder of a term once a term has begun.
- Cancellation of an annual membership does not entitle You to a refund of any portion of the annual fee; access continues until the end of the paid annual term.
- Memberships require a minimum of 30 days advance notice to cancel.
- Genuine medical or emergency circumstances will be considered on a case-by-case basis at Hype’s discretion.
Cancellation & No-Show Policy for Classes, Recovery Sessions, and Personal Training
YOU MUST CANCEL A CLASS 9 HOURS IN ADVANCE. This includes switching time slots. You may cancel classes through our online system or by calling Hype Club directly. Below are the associated fees with cancelling a class:
Group Training Classes
Cancellation window: 9 hours
Members
- Late cancel (<9h from class start): AED 25 fee (No fee if reschedule or emergency)
- No-show: AED 75 fee (No fee if emergency)
Pack Users
- Late cancel (<9h): Class credit forfeited unless rescheduled
- No-show: Class credit forfeited
Personal Training
- Cancellation window: 9 hours
- Late cancel (<9h) or no-show: Session forfeited, no exceptions
Recovery Suite Sessions
- Cancellation window: 9 hours
- Late cancel (<9h): Recovery session forfeited
- No-show: Recovery session forfeited + AED 100 fee (for members)
Membership, Pack Sharing & Transferability
- Memberships are non-transferable.
- Class packs are non-transferable.
- There is no sharing purchased Services between friends or family.
Upgrades, Downgrades & Price Protection
- Membership tier upgrades are allowed at any time.
- Membership tier downgrades are only effective at the time of Your membership renewal.
- Membership cancellation means that You will lose any price protection.
- Freezing your membership is not the same as cancellation – You must inform us that you wish to cancel and provide 30 days’ notice of that request.